Shipping & Returns Policy

Nutritash proudly serves pet owners and delivers premium pet food exclusively within the Greater Toronto Area (GTA). Our goal is fast, reliable shipping while keeping your furry friends well-fed.

Shipping Zones & Fees

Free delivery over the threshold; flat fees otherwise:

ZonePrimary RegionsMin. OrderDelivery FeeFREE Threshold
Zone 1Richmond Hill, Aurora, King City$36
(3 units)
$7.00$84+
(7+ units)
Zone 2Markham, Vaughan, Newmarket, Stouffville$48
(4 units)
$9.00$108+
(9+ units)
Zone 3North York, Scarborough, Etobicoke$60
(5 units)
$12.00$132+
(11+ units)
Zone 4Toronto (Downtown), Mississauga, Brampton, Pickering$84
(7 units)
$15.00$168+
(14+ units)
Zone 5Burlington, Oakville, Oshawa, Whitby, Milton$108
(9 units)
$20.00$216+
(18+ units)

DETAILS:

  • Minimum order quantity for any delivery is 3 units.
  • Temperature Control: Frozen/fresh pet food ships with insulated packaging and ice packs to maintain quality.
  • Tracking: Email with tracking number sent once shipped. Check your spam folder!

Returns

Certain items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Cancellations and Refunds
After an order has been processed, we generally aren’t able to cancel the order or issue a refund. However, if you’ve received a bad / expired Product, we will process full refund / replacement. Please contact us for specifics.

Discounts

Discounts for first-time orders can only be applied once per household. If this rule is violated once, you can either pay the remainder of the order value and receive the order or have the order canceled and be refunded the order value except for a 50% violation/restocking fee.

Contact Us

If you have any questions or need assistance, please contact us anytime. We are committed to providing you with the highest quality products and services. If you are not satisfied with your purchase, please let us know so we can make it right.

We value your feedback and appreciate the opportunity to serve you. We’re dedicated to providing you with the highest quality nutrition for your furry friend.

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